Refund policy
At Moooniverse, we aim to ensure your shopping experience is smooth and satisfactory. However, in the rare event you receive a wrong or defective product, we’re happy to offer an exchange under the following terms:
Eligibility for Exchange:
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Exchanges are accepted only if the product delivered is wrong or defective.
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You must raise a request within 48 hours of receiving the order.
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A clear photo/video proof of the product and packaging must be provided via email or WhatsApp.
Exchange Process:
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Email us at themoooniverse@gmail.com or WhatsApp us at +91 8178595272 with your order ID and issue details.
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Attach clear images/videos showing the issue.
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Once verified, our team will approve your exchange and initiate the process.
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The exchanged product will be delivered to you within 7 working days from approval.
Important Notes:
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We do not offer returns or refunds under any circumstances.
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Exchange is strictly applicable only for incorrect or defective items.
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Products must be unused, unwashed, and returned with original tags and packaging intact.
Need Help?
For any queries related to your order, feel free to reach out:
📧 Email: themoooniverse@gmail.com
📞 Phone: +91 8178595272
