Shipping policy

At Moooniverse, we strive to ensure your orders are delivered quickly, safely, and reliably. Here's everything you need to know about our shipping process:

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment.

  • Orders placed on weekends or public holidays will be processed the next working day.

2. Shipping Timeline

  • Standard delivery takes 4–7 working days, depending on your location.

  • You’ll receive a confirmation email or message with a tracking link once your order is shipped.

3. Shipping Charges

  • We offer free shipping on all prepaid orders.

  • In case of any delivery-related charges (e.g., for remote areas or cash-on-delivery, if available), it will be clearly mentioned at checkout.

4. Delivery Areas

  • We currently deliver across India.

5. Delays

While we do our best to ensure timely delivery, there may be delays due to:

  • Weather conditions

  • Festive seasons or lockdowns

  • Courier partner issues

In such cases, we appreciate your patience and assure you of our full support.

6. Undelivered Packages

If a package is returned to us due to incorrect address or unavailability of the customer:

  • We will contact you to arrange re-delivery (additional charges may apply).

  • No refunds will be issued for non-deliverable packages unless it's our error.

Need Help?

If you have any questions regarding shipping or need help tracking your order:

📧 Email: themoooniverse@gmail.com
📞 Phone: +91 8178595272